Our flagship store operates Monday to Saturday, 11:00 AM – 7:00 PM IST.
To enjoy an exclusive, uninterrupted experience, we recommend booking an appointment in advance via phone or email or through LSZ website.
Placing an order with LSZ is seamless. Browse our exclusive collections, select your desired piece, and proceed to our secure checkout. Complete your details and payment with confidence. Need assistance? Our concierge team is always here to help.
Yes, we provide a comprehensive size chart for rings and bangles on our website. You may also request a complimentary LSZ ring sizer, or visit our store for an expert fitting.
Luxury deserves attention. Keep your pieces away from perfumes, lotions, and harsh chemicals. Clean them gently with a soft cloth and store them separately in your LSZ box.
We also offer complimentary annual maintenance to keep your jewelry radiant. After one year, continued care is available at a nominal fee.
Absolutely. Our expert artisans specialize in bespoke creations tailored to your vision. Connect with us for a personal design consultation—luxury begins with your story.
Yes, our team is delighted to offer bespoke engraving and personalization services on certain products, if possible. Please contact us to discuss your specific requirements. Please note that engraved items are final sale.
Certainly—but with care. Always store your pieces in a secure, padded travel case. Avoid wearing jewelry in transit or crowded spaces, and remember to carry invoices and certificates, especially when traveling internationally.
Once your order ships, you will receive a detailed tracking link. Our team is always available to provide live updates if you need further assistance..
We sincerely regret any inconvenience. Please notify us within 24 hours of delivery with photos of the product and packaging. We will arrange a prompt, complimentary pick-up and initiate an appropriate resolution.
Each LSZ piece is crafted with precision. Orders are typically delivered within 7–21 business days from the date of payment. Custom creations may require additional time, which will be communicated to you in advance.
Yes, domestic shipping is absolutely free.
We accept all major debit/credit cards and trusted payment gateways, including Razorpay. As per Indian law, a valid PAN card is required for purchases exceeding ₹200,000.
Please note that purchases are non-refundable. However, we are happy to provide an exchange within 7 days of delivery for eligible items. The jewelry must be unused, in pristine condition, and accompanied by original packaging and certificates.
Yes, we provide proof of purchase for online purchases, your confirmation email will serve as proof of purchase. You will also receive an invoice with your creation.
For in-store transactions, the invoice you receive will act as your proof of purchase.
We offer a Lifetime Exchange Policy within India. Your piece will be assessed for its current market value, and the process will only proceed after rigorous quality checks. Please connect with a sales representative over WhatsApp to select an item for exchange. We do not offer refunds or buy back for our products.
Yes, in accordance with government regulations, a valid PAN card is required for all purchases exceeding ₹200,000. Orders without this documentation cannot be processed.
We take your privacy seriously. LSZ uses advanced SSL encryption and adheres to strict data protection policies to ensure your information is safe and never shared without consent.